Refund Policy for Portal Tea
Effective Date: [08 July 2024]
1. Returns and Refunds
1.1 Eligibility for Returns:

• Customers have a maximum of 3 days from the date of purchase to request a return.

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received.

1.2 Process for Returns:

• Customers can visit our physical store in Portland, Oregon, to return the product.

• If the customer is not located in Portland, Oregon:

  • We offer coverage for return shipping costs only if the product is defective or if a wrong product was shipped to the client.

1.3 Refunds:

• Once we receive the returned product, we will inspect it and notify the customer regarding the status of their refund.

• If approved, the refund will be processed within [14] business days, and a credit will be applied to the original payment method.

2. Compliance with US and European Laws
2.1 US Law:

• Our refund policy adheres to the Federal Trade Commission (FTC) guidelines for e-commerce businesses operating in the United States.

• We respect consumers’ rights to refunds and strive for transparency in our policies.

2.2 European Law (GDPR):

• We handle customer data in accordance with the General Data Protection Regulation (GDPR).

• Customers have the right to request information about their personal data and can contact us for any privacy-related concerns.

3. Contact Information
For any questions or concerns related to returns, refunds, or privacy, please contact us at:

• Email: orders@portaltea.co or web@portaltea.co